Alex,
> This wont quite work, as it wont display tickets when their parent > dependant ticket has been resolved. I'm curious, how did a parent ticket get resolved if the "DependsOn" is still new or open? I thought the whole purpose of a "DependsOn" relationship was to keep the parent from getting resolved until the dependencies are also resolved, first. At least, that is what my testing has shown. Kenn LBNL On 10/8/2008 4:55 PM, Alex Young wrote: > Hi, > > I’m trying to do a search of tickets that are new and open, > but only if they don’t depend on any other tickets or the tickets they > depend on has been resolved. > > > > I had this so far: > > ( Status = 'new' OR Status = 'open' ) AND FinalPriority > 0 AND Due < '2 > days' AND DependsOn = 'NULL' > > > > This wont quite work, as it wont display tickets when their parent > dependant ticket has been resolved. > > > > I want do this so I can use rt-crontool to escalate tickets each > evening, while leaving dependant tickets untouched until their parent > dependant has been resolved. > > > > Any ideas? Can it be done? > > > > Thanks. > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com