Alex,
> This wont quite work, as it wont display tickets when their parent
> dependant ticket has been resolved.
I'm curious, how did a parent ticket get resolved if the "DependsOn" is
still new or open? I thought the whole purpose of a "DependsOn"
relationship was to keep the parent from getting resolved until the
dependencies are also resolved, first. At least, that is what my testing
has shown.
Kenn
LBNL
On 10/8/2008 4:55 PM, Alex Young wrote:
> Hi,
>
> I’m trying to do a search of tickets that are new and open,
> but only if they don’t depend on any other tickets or the tickets they
> depend on has been resolved.
>
>
>
> I had this so far:
>
> ( Status = 'new' OR Status = 'open' ) AND FinalPriority > 0 AND Due < '2
> days' AND DependsOn = 'NULL'
>
>
>
> This wont quite work, as it wont display tickets when their parent
> dependant ticket has been resolved.
>
>
>
> I want do this so I can use rt-crontool to escalate tickets each
> evening, while leaving dependant tickets untouched until their parent
> dependant has been resolved.
>
>
>
> Any ideas? Can it be done?
>
>
>
> Thanks.
>
>
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