Hi sunnavy I show you my practice as below(some image files): Step 1. I create an ticket http://www.nabble.com/file/p19951001/1.png
Step 2. Result of creating ticket (including the Links) http://www.nabble.com/file/p19951001/3.png Step3. Ticket in the queue(pending approval) http://www.nabble.com/file/p19951001/4.png Step4. Rejecting the approval http://www.nabble.com/file/p19951001/5.png Step5. Approval's status change from 'new' to 'rejected' http://www.nabble.com/file/p19951001/6.png Step6. The original ticket still in the queue http://www.nabble.com/file/p19951001/7.png My problem is Step 6 , why the original ticket didn't be rejected ? Best regards, Andro Hi Andro Just after you create the original ticket, does the ticket depend on the approval ticket? If the header stuff is correct, the original ticket should depend on the approval ticket, and won't be changed because of the reject thing. All things are fine to me. -- View this message in context: http://www.nabble.com/Approval-workflow-problem-tp19894456p19951001.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
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