andys writes:
> But now strangely the attachements arent sent to the ticket requester :S > although you can see the attachement (and download it) via the web > interface by looking at the call history. Is this the expected > functionality? :S Ok I fixed this also now :P One of my collegues had updated the correspondance template and hadn't included "RT-Attach-Message: yes" All working now! thanks, Andy. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
