I can confirm the behavior described by the original poster with my install of 3.8.1 (on Debian Etch w/ perl 5.8.8 and PostgreSQL). All of the requisite modules are the latest versions installed via cpan.
This is not an attachment corruption problem. The attachments work fine. The problem is that when a ticket has a message that includes a text attachment, even though it displays fine in the browser, when an attempt is made to reply to it, only the text attachment is quoted (no ticket message content). I've searched the archives and do not see a solution. Is no one else encountering this problem? Like the poster below, I've tried the setting the parameters suggested below with no change in the behavior. Thanks, Shane _____ >From Filipe José Silva Clemente filipe at sapia.uminho.pt Hi, Thanks for your answer. I tried to set these two variables in the configuration file but the problem remains. The attached text file (via RT web console) appears "inline" the email message to the end user. Any more ideas? TIA, Filipe Portugal _____ From: Sebastien Termeau [mailto:st[at]mobilepeople.com] Sent: terça-feira, 7 de Outubro de 2008 10:31 To: Filipe José Silva Clemente Subject: Re: [rt-users] RT 3.8: Text file attachments problem Hi, You might take a look at the following configuration parameters : Set($MaxInlineBody, 0); Set($SuppressInlineTextFiles, 1); Sebastien On Mon, Oct 6, 2008 at 4:35 PM, Filipe José Silva Clemente <filipe[at]sapia.uminho.pt> wrote: Hi, When i attach a text file (.txt) to a user reply from the rt 3.8 web console the user receives it, not attached, but "embedded" in the email message. The text file appears in the email body but the text i write to the user in the message disappears. Is this a bug or a configuration? TIA, Filipe Portugal _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com