Timothy,
There could be a couple reasons for this. For example, if the scrip action is "Notify Others" and you only have Watcher CC's, then they don't get included. There is a distinction between "Watcher" CC's, Others (added CC's at the time of clicking "Update" when in Reply) and also, CC's that are on a ticket only. Hope this helps. Kenn LBNL On 10/17/2008 10:18 AM, Timothy Butkiewicz wrote: > I've managed to get the templates working, but e-mail does not appear to be > generating on certain scrips and queues. I am seeing this in the log: > > [Fri Oct 17 17:15:13 2008] [debug]: Working on mailfield Bcc; recipients are > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:640) > [Fri Oct 17 17:15:13 2008] [debug]: Subject: *subject* > *norm message headers* > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:647) > [Fri Oct 17 17:15:13 2008] [debug]: Removing deferred recipients from Bcc: > line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:670) > [Fri Oct 17 17:15:13 2008] [debug]: Setting deferred recipients for attribute > creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:679) > [Fri Oct 17 17:15:13 2008] [debug]: No recipients found for deferred delivery > on transaction #2056671 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:692) > > > Appears that RT isn't picking up the watcher recipients > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com