Thanks, that helped. I don't have this error no more, but still I can't get RT-Extension-CommandByMail-0.06 to work. I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the manual with the required configuration. when I test it there is no error, the ticket is open and discrds the fields I used as described RT-Extension-CommandByMail manual...
I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url http://myrtserver from: [EMAIL PROTECTED] Subject: one more DependsOn: 62 Owner: monti some text goes here ^D but the ticket is created without the "DependsOn" and "Owner" fields. how do I debug this? On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege <[EMAIL PROTECTED]>wrote: > Monti gmail wrote: > >> Hi, >> >> I am trying to install RT-Extension-CommandByMail Extention and it does >> not work well. >> >> When I restart the webserver I get this error: >> >> Sun Oct 19 20:23:25 2008]* [error] Can't locate >> RT/Extension/CommandByMail.pm in @INC (@INC contains:* >> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib >> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi >> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi >> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi >> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi >> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 >> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 >> /usr/lib/perl5/site_perl >> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi >> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi >> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi >> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi >> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 >> /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 >> /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi >> /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line >> 595.\nCompilation failed in require at (eval 2) line 1.\n >> >> >> Any ideas? >> > Yes, install rt-3.8.1 because it has a fix for the plugin paths which are > broken in 3.8.0. See also the release notes for 3.8.1 which contain more > info on other important things fixed in that version. > > Greetings, > > Joop >
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