Hi, I am using LinearEscalate each night to escalate tickets, but it also escalates tickets that are dependent on other tickets. I was thinking perhaps it was possible to reset a child ticket depending on the queues standard settings, as if it was just created. In otherwords, when the parent is resolved, the child ticket would take todays date and add the queues due date to it along with the queues priority.
Or is there another way to work around escalation of the child tickets? How do others stop the escalation of the child tickets, or do you just leave them all escalated with a very short, or expired, due date? Thanks, Alex
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