Hello, I've found an interesting email problem and I wondered if anyone has an ideas. The problem is when using Outlook (2003) to view mail, the subject line can be munged in some circumstances.
Example - I sent mail to myself with the following subject line: Re: [R3-chmgt] Transport SF2 > SF5 SF2K945289 [help.mit.edu #724401] When I received the mail and viewed it in Outlook 2003, the subject appears like this: Re: [R3-chmgt] Transport SF2 > SF5 SF2K945289 [help.mit.edu#724401] The difference is that there is no space between "help.mit.edu" and "#". This is a problem because, if reply to this message and I direct it to RT, the ticket identifying string is now broken, and I create a new ticket instead of appending to the intended ticket. If I view the same message using a different email client (I tried webmail and Opera mail), the subject line appears correctly - no munging. So there appears to be an issue with how Outlook reads the message. What appears to be happening is that Outlook is inserting a line break and a tab character before "#724401" - here's what the subject header looks like when viewd in Outlook: Subject: Re: [R3-chmgt] Transport SF2->SF5 SF2K945289 [help.mit.edu #724401] Has anyone seen anything like this before and are there any suggestions for solving the problem? Thanks, Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com