Condition: On Create Action Code: $self->TicketObj->Owner - returns owner id $self->TicketObj->OwnerObj - returns owner as RT::User object
On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > To list, > > > I am trying to capture the ticket owner as the ticket is created (via > Web) and I'm not sure of how to code that. I know how to ensure that I'm > checking a WebUI transaction and the transaction creator, but don't know > how to get the ticket owner on creation. Help?? Thanks. > > > Kenn > LBNL > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
