What version of RT again? There may be better options for AD authentication out there. Has this server been running for a while, is it filled with tickets yet? Has this installation of RT ever dealt with tickets created via email before? New issue or existing?
-----Original Message----- From: Joe Charbonneau [mailto:[EMAIL PROTECTED] Sent: Friday, October 24, 2008 8:47 AM To: Eli Altman; rt-users@lists.bestpractical.com Subject: RE: [rt-users] outside email Just received this info from the person who built the server the source code hasn't been changed It was build from freebsd ports it's setup for ad auth via apache heimdal module -----Original Message----- From: Eli Altman [mailto:[EMAIL PROTECTED] Sent: Friday, October 24, 2008 11:33 AM To: Joe Charbonneau; rt-users@lists.bestpractical.com Subject: RE: [rt-users] outside email What version of RT are you running? How did you install it and have you made any modifications to it since the install? I can't remember if RT creates non privileged users by default when a ticket is create via email. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of jacharbonneau Sent: Friday, October 24, 2008 7:05 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] outside email I have also went into the RT_SiteConfig and changed Set($SenderMustExistInExternalDatabase , undef) i changed the undef to 0 will this also cause issue if i have set the everyone group to create and reply i have also set unpriviledged group to create and reply also. Eli Altman wrote: > > What message/error are you getting, exactly? Have you set the CreateTicket > and ReplyToTicket for Everyone? > > Elias > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > jacharbonneau > Sent: Thursday, October 23, 2008 11:03 AM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] outside email > > > Wondering how to have anyone send an email to a certain mailbox in our > company's email that is associated with a queue in fetchmail. I have > created > the queue and the mailbox and email address but i can only send from email > accounts that i have put into users on rt. is there a way so that anyone > can > send an email to the mailbox with out getting denied and without having to > manually put the person's out side email address in rt and associate it > with > a queue. > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
