Kenn, On Mon, 27 Oct 2008 15:35:40 -0400, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > > Custom Action Prep Code: > > my $ticket = $self->TicketObj; > return unless ($ticket->OwnerObj->Name() eq 'Nobody' ); >
You'll need to return 1 if you want to continue to action cleanup, 0 otherwise. > Custom Action Cleanup Code: > > $ticket->SetOwner->Name('Persons User Name1', 'Force'); I think this should work: $ticket->SetOwner ('Persons User Name1', 'Force'); Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com