Is there a way to allow the end users of my system (the requestors) to view their tickets in the UI? The only way I can see this is:
1. Manually search for each requestor's email address in the Create User screen. 2. Give each the right to be granted permissions and access RT. 3. Give each user a password. 4. Create an "All Users" group. 5. Assign each user to the All Users group (for future features, hopefully). 6. Give the All Users group the rights I want 7. Teach every user how to use the interface to view a specific ticket. It doesn't even look like I can specify the dashboard for each group - or the home page. Surely this process is not the only way to do this. Before I devote a significant chunk of my time to this - can anyone tell me if I'm missing something? Thanks in advance! -Chris
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