On 2008/10/31 Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Alex, > > Two things, one is that the user must be a member in the group that > has the required rights to that queue, the second is the "ModifyTicket" > right must be given to that group for that queue. I assume they already have > "SeeQueue", "OwnTicket", etc. Hope this helps.
Thanks Kenn, Yes, the user can see the queue and update tickets. It only cannot resolve tickets. I've confirmed that RT says the user account is a member of the group that has rights to the queue. I just made a test including a test account in the same group, with same results: the "resolve ticket" option does not show up. The "group rights for queue" page says that the group the user belongs has these rights: AssignCustomFields CommentOnTicket CreateTicket ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowScrips ShowTemplate ShowTicket ShowTicketComments I thought the permissions above would be enough... Would it be that the user account itself need to have the ModifyTicket permission?
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