Jared Liebl wrote:
> I'm trying to get RT 3.8.1 installed on a Ubuntu v8.10 server, and I
> seem to be setting it up wrong. I keep getting a 404 message when I try
> to access RT.
>
> I did find the instructions for upgrading a Ubuntu install from 3.6 to
> 3.8 (http://www.nabble.com/Re:-Ubuntu-RT-3.8-package-p19726512.html),
> but I'm not smart enough to figure out how to run the configure script
> properly to get it to install in the locations chosen by the Ubuntu
> package, so I'm trying to do a manual install.
>
> I started by loading my server as a Ubuntu LAMP server (I have some
> other stuff besides RT that I want to add to this machine later). Then
> I installed Mod Perl 2 and ran 'make fixdeps', and everything seemed to
> go well. I ran Make Install, and installed everything to the default
> directory (/opt/rt3/).
>
> Then I copied /opt/rt3/etc/RT_Config.pm to
> /opt/rt3/etc/RT_SiteConfig.pm, and changed the following lines:
> Set($rtname , "servername.domain.tld");
> Set($Organization , "domain.tld");
> Set($Timezone , 'US/Central');
> Set($DatabaseUser , 'rt_user');
> Set($DatabasePassword , 'mypassword');
> Set($WebPath, "/rt");
> Set($WebBaseURL, 'http://servername.domain.tld' .
> RT->Config->Get('WebDomain') . ':' . RT->Config->Get('WebPort'));
>
> Finally, I modified my Apache configuration file
> (/etc/apache2/sites-available/default), so that it looks like this:
> <VirtualHost *:80>
> ServerAdmin [EMAIL PROTECTED]
>
> DocumentRoot /var/www/
> <Directory />
> Options FollowSymLinks
> AllowOverride None
> </Directory>
> <Directory /var/www/>
> Options Indexes FollowSymLinks MultiViews
> AllowOverride None
> Order allow,deny
> allow from all
> </Directory>
>
> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
> <Directory "/usr/lib/cgi-bin">
> AllowOverride None
> Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
> Order allow,deny
> Allow from all
> </Directory>
>
> ErrorLog /var/log/apache2/error.log
>
> # Possible values include: debug, info, notice, warn, error,
> crit,
> # alert, emerg.
> LogLevel warn
>
> CustomLog /var/log/apache2/access.log combined
>
> Alias /doc/ "/usr/share/doc/"
> <Directory "/usr/share/doc/">
> Options Indexes MultiViews FollowSymLinks
> AllowOverride None
> Order deny,allow
> Deny from all
> Allow from 127.0.0.0/255.0.0.0 ::1/128
> </Directory>
>
> # as RT is out of document root then we want alias
> # and should define directory access
> Alias /rt/ /opt/rt3/share/html/
> <Directory /opt/rt3/share/html/>
> Order allow,deny
> Allow from all
> </Directory>
>
> PerlRequire /opt/rt3/bin/webmux.pl
> <Location /rt/>
> AddDefaultCharset UTF-8
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> </VirtualHost>
>
> I can get a page to load at http://servername.domain.tld, but if I go to
> http://servername.domain.tld/rt, I get a 404:
> Not Found
> The requested URL /rt was not found on this server.
> Apache/2.2.9 (Ubuntu) PHP/5.2.6-2ubuntu4 with Suhosin-Patch
> mod_perl/2.0.4 Perl/v5.10.0 Server at servername.domain.tld Port 80
>
> /var/log/apache2/error.log reads:
> [error] [client 192.168.0.123] File does not exist: /var/www/rt
>
> I think that the problem should be easy to fix, if you know apache well.
> I'd really love to use RT 3.8 on Ubuntu. I'd rather not switch
> distributions, or use an earlier version.
>
> Does anyone have any suggestions for me?
Try to leave off the trailing slash on /rt/. Also I would suppose
Alias /rt/ would override Location /rt/.
Regards
Racke
--
LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
Interchange Development Team
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
