Kenn, Fresh in the morning helps greatly. Found the link that should help you. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
Drew Kenneth Crocker wrote: > Drew, > > > Super info. Thanks. I'll test it out and see what happens. > However, I did have a user that was a first time use and her homepage > also had the "QuickCreate" at the bottom of the page. Anyway, as long > as I can get ride of it, I'll be OK. Thanks again. > > > Kenn > LBNL > > On 11/4/2008 1:16 PM, Drew Barnes wrote: >> I meant the user had prefs set up before you changed the config file >> option. AFAIK the config file option only lists what shows is >> available, it doesn't actually remove a pref that is already set >> individually. Check in the Attributes table with select * from >> Attributes where Name like '%HomepageSettings'; Those are serialized >> preferences for the RT-at-a-glance pages. >> One should be for RT::System, while any others will be for RT::User >> and an id in the next field. I believe you can blow those away >> (after backing up your db) to reset their views. >> >> I can't find it at the moment but I believe there was a write-up on >> the wiki for how to reset those prefs for everyone to be what you want. >> >> >> Kenneth Crocker wrote: >>> Drew, >>> >>> >>> Well, obviously, I could be wrong, but it was my understanding >>> that the point of the selection list for a home page was to >>> determine what was to be displayed. If it is NOT on the selection >>> list and is NOT selected, I don't understand why it is displayed. >>> I'm surprised no one else has noticed this. >>> >>> >>> Kenn >>> LBNL >>> >>> On 11/4/2008 11:22 AM, Drew Barnes wrote: >>>> I suspect that was an option that existed in individual >>>> preferences. Have you tried having a user hit the Reset to default >>>> button under their At-a-glance prefs? Have you set defaults (or is >>>> that only a 3.8.x thing?)? >>>> >>>> The config file option, I think, only displays what is available >>>> when you set up your own page, I don't believe it disables >>>> something which is already set. >>>> >>>> >>>> Kenneth Crocker wrote: >>>>> To all, >>>>> >>>>> >>>>> >>>>> I haven't heard from anyone yet. I'm on RT 3.6.6 and have >>>>> set my homepage configuration as: >>>>> >>>>> Set($HomepageComponents, [qw(Quicksearch MySupportQueues >>>>> MyReminders RefreshHomepage)]); >>>>> >>>>> "MyAdminQueues" does show as an option and neither does >>>>> "QuickCreate", which is correct. However, on the bottom of every >>>>> User's homepage, The "QuickCreate" option is there, even though it >>>>> was not selected (AND ALSO NOT available as a choice). I do not >>>>> understand how that can happen. Anyone with an idea on that >>>>> problem? Thanks. >>>>> >>>>> >>>>> Kenn >>>>> LBNL >>>>> >>>>> _______________________________________________ >>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>> >>>>> Community help: http://wiki.bestpractical.com >>>>> Commercial support: [EMAIL PROTECTED] >>>>> >>>>> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>>> Media. Buy a copy at http://rtbook.bestpractical.com >>>>> >>>> >>> >> > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com