[I forgot to cc the list - steve] On Wed, 05 Nov 2008 15:27:44 -0500, Don Beethe <[EMAIL PROTECTED]> wrote:
> > We are looking at creating a common RT system to be shared by 10 > different groups. Is there some way to customize the display for newest > unowned tickets to limit it to a set of select queues? > I have read about changing the search, but can't seem to find how to set > up the search I would need. > It would need to be something like: > Owner='Nobody' AND (Status = 'new' OR Status = 'open') AND (Queue = > 'sysadmin-cos' OR Queue = 'Desktop-cos' OR Queue = 'SAN-cos') > > I can't find a way to set up this type of search... If I try to change > from AND to OR Aggregator, it seems to change all to either AND or OR... > > Don, I've had good luck going to the 'Advanced' search screen and playing with the ticket sql ands/ors there. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
