On Thu, 06 Nov 2008 09:45:00 -0500, Lars Kellogg-Stedman <[EMAIL PROTECTED]> wrote:
>> Is there a way that when a ticket comes in via email I can look to see >> if it >> has some information in the subject so it will just update the already >> created ticket? > One thing to add - try to come up with a subject line syntax that is unlikely to appear in emails coming in from other sources, or you'll get replies attached to wrong tickets (speaking from experience!). Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
