# If $ParseNewMessageForTicketCcs is true, RT will attempt to divine # Ticket 'Cc' watchers from the To and Cc lines of incoming messages # Be forewarned that if you have _any_ addresses which forward mail to # RT automatically and you enable this option without modifying # "RTAddressRegexp" below, you will get yourself into a heap of trouble.
Set($ParseNewMessageForTicketCcs , undef); If you want most Ccs to get added but not aliases you are likely looking at writing your own scrip. Gary Hall wrote: > What is the best way to make sure that certain addresses which also > receive a message that initiates the creation of a ticket are not > automatically copied on its Replies? > > When RT is sent a message, it adds the addresses of the other recipients > to the CC list of the replies it sends out. In my shop, RT is sometimes > CC'ed messages sent to mail aliases. If the operator does not remove > the mail alias as a CC manually, all Replies to the ticket get sent to > to all the addresses belonging to the alias. Because the list of > recipients > on the Reply composition page is out of sight below the section of the > page used to compose and send the Reply, operators often neglect to > remove inappropriate addresses. (Can the order of the two sections be > easily reversed?) > > I am looking for the best way to exclude certain mail aliases from being > sent a Reply unless they are explicitly added as a CC. In other words, > in the case when RT is CC'ed a message which is not a Reply or > Comment to an existing ticket, I want to either remove all the > addresses in a certain list from the To: and CC: lines or replace them > with an address to which Replies will not be sent (e.g., with the address > for RT itself). > > I'm already using procmail to distribute messages to appropriate > queues. so procmail solutions are possible. > > Thanks for your attention and any help you may be able to offer. > -- > Gary Hall > Faculty of Applied Sciences > Simon Fraser University > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com