Hi Ruz, sorry for the missing information. OK, Upgrade to 3.6.7 will not be possible, we are in the progress to upgrade to 3.8.1 at this moment (hopefully done Q1/09) but until then i have to fix the Bulk Problem.
OK, MySQL Version from old Server: MySQL 5.0.45, new Server 5.0.67 Old Server was AIX 5.3, new Server is running under Solaris 10. The Tables were not analyzed after move :-( (not sure how to do this) Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov Gesendet: Montag, 10. November 2008 19:25 An: Ham MI-ID, Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Very slow Bulk Update Page under 3.6.5 Upgrade to 3.6.7? And faster database server is running mysql version X where X is? Have you analized tables after move? On Mon, Nov 10, 2008 at 8:10 PM, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote: > Hi RT Users, > just spent a whole day to find a solution or hint. Since some weeks (after > migration to a faster Database Server) the bulk update page is getting very > slow (with slow i mean > 200sec). Everything else is fine and very fast. > > I just had a look onto the queries agains the DB and found for my bulk update > the following: > -- > Command: Query State: Copying to tmp table > > SELECT DISTINCT main.* > FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals Principals_1 ON > (Principals_1.id = main.id) JOIN CachedGroupMembers CachedGroupMembers_2 ON > (CachedGroupMembers_2.MemberId = Principals_1.id) JOIN Groups > Groups_3 ON (Groups_3.id = CachedGroupMembers_2.GroupId) WHERE > (Principals_1.Disabled = '0') AND (ACL_4.PrincipalType = Groups_3.Type) AND > (Principals_1.id != '1') AND (Principals_1.PrincipalType = 'User') AND > (ACL_4.RightName = 'OwnTicket') AND ((ACL_4.ObjectType = 'RT::Queue') OR > (ACL_4.ObjectType = 'RT::System')) AND ((Groups_3.Domain = 'RT::Queue-Role') > OR > (Groups_3.Domain = 'RT::System-Role')) ORDER BY main.Name ASC > > table |type |possible_keys |key | ken_len|ref | > rows| > 1 |SIMPLE |Groups_3 |range |PRIMARY,|Groups1 | > 67|Using where; Using index; Using temporary; Using filesort > 1 |SIMPLE |CachedGroupMembers_2|ref |DisGrouM|DisGrouM| > 5|Using where; Using index > 1 |SIMPLE |main |eq_ref |PRIMARY,|PRIMARY | > 4| > 1 |SIMPLE |Principals_1 |eq_ref | PRIMARY|PRIMARY | > 4|Using where; Distinct > 1 |SIMPLE |ACL_4 |range | ACL1|ACL1 | > 54|Using where; Using index; Distinct > > -- > > Any ideas where to start to fix this? > > Thanks > > Torsten > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann > (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), > Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), > Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA > 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: > Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender > Verwaltungsrat: Klaus-Michael Kühne > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
