Hi, I just wanted to follow up and tell you that running the upgrade script solved the problem.
Thank you very much for your help! Allan On Tue, Nov 11, 2008 at 6:48 PM, John <[EMAIL PROTECTED]> wrote: > the first script you run will create (or should be redirected to) a file. > importing that file into mysql is the next step as you need to run those > commands against the database now > > > > On Tue, 11 Nov 2008, Allan Eising wrote: > >> Date: Tue, 11 Nov 2008 17:35:10 +0100 >> From: Allan Eising <[EMAIL PROTECTED]> >> To: John <[EMAIL PROTECTED]> >> Cc: Jon Tollerton <[EMAIL PROTECTED]>, >> rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] Blank page annoyance >> >> I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it >> gave me a lot of sql commands. >> >> As it required me to type the username and password to mysql, I assume >> it executed those commands, or am I wrong here? >> >> Allan >> >> On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising <[EMAIL PROTECTED]> >> wrote: >>> >>> I see... I had hoped the upgrade scripts took care of those schema >>> changes, but I'll try to run the schema script later tonight, when rt >>> traffic is low. >>> >>> Thanks for the help so far. >>> >>> Allan >>> >>> On Tue, Nov 11, 2008 at 3:58 PM, John <[EMAIL PROTECTED]> wrote: >>>> >>>> yes. you have to run that regardless, just because youre upgrading from >>>> a >>>> verison of RT older than 3.8.1...like i said, rather poorly worded in >>>> the >>>> docs. sorry. >>>> >>>> On Tue, 11 Nov 2008, Allan Eising wrote: >>>> >>>>> Date: Tue, 11 Nov 2008 15:56:36 +0100 >>>>> From: Allan Eising <[EMAIL PROTECTED]> >>>>> To: John <[EMAIL PROTECTED]> >>>>> Cc: Jon Tollerton <[EMAIL PROTECTED]>, >>>>> rt-users@lists.bestpractical.com >>>>> Subject: Re: [rt-users] Blank page annoyance >>>>> >>>>> So, what you are saying is that if I did not upgrade mysql but only >>>>> RT, I still have to run the mysql schema upgrades? >>>>> >>>>> Allan >>>>> >>>>> On Tue, Nov 11, 2008 at 3:52 PM, John <[EMAIL PROTECTED]> wrote: >>>>>> >>>>>> ok, so this is deceptive..read once more... >>>>>> >>>>>> >>>>>> "If you're upgrading RT from versions prior to 3.8.0 then you MUST >>>>>> follow >>>>>> instructions below." >>>>>> >>>>>> yeah, it still means you have to run it. >>>>>> >>>>>> On Tue, 11 Nov 2008, Allan Eising wrote: >>>>>> >>>>>>> Date: Tue, 11 Nov 2008 15:47:57 +0100 >>>>>>> From: Allan Eising <[EMAIL PROTECTED]> >>>>>>> To: Jon Tollerton <[EMAIL PROTECTED]> >>>>>>> Cc: rt-users@lists.bestpractical.com >>>>>>> Subject: Re: [rt-users] Blank page annoyance >>>>>>> >>>>>>> I have 4.005 installed, so this is not the issue. >>>>>>> >>>>>>> However, I pulled the package off fedora's rawhide repository, so I >>>>>>> suspect some incompatibilities there. It's the version that will be >>>>>>> released with the upcoming fedora core 10, so I hope when I do the >>>>>>> full upgrade upon release, it will be fixed. >>>>>>> >>>>>>> On Tue, Nov 11, 2008 at 3:44 PM, Jon Tollerton >>>>>>> <[EMAIL PROTECTED]> wrote: >>>>>>>> >>>>>>>> If this is mysql, don't take DBD::mysql past 4.006 >>>>>>>> >>>>>>>> http://rt.cpan.org/Public/Bug/Display.html?id=37027 >>>>>>>> >>>>>>>> John wrote: >>>>>>>> >>>>>>>> did you complete the schema upgrade as noted in UPGRADE.mysql? >>>>>>>> >>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Date: Tue, 11 Nov 2008 15:29:12 +0100 >>>>>>>> From: Allan Eising <[EMAIL PROTECTED]> >>>>>>>> To: John <[EMAIL PROTECTED]> >>>>>>>> Subject: Re: [rt-users] Blank page annoyance >>>>>>>> >>>>>>>> It's an upgrade. >>>>>>>> >>>>>>>> The most consistent error I get from my httpd log is: >>>>>>>> >>>>>>>> [Tue Nov 11 15:27:02 2008] [notice] child pid 10058 exit signal >>>>>>>> Segmentation fault (11) >>>>>>>> >>>>>>>> I'll try and see if I can update mod_perl and DBI/DBD... >>>>>>>> >>>>>>>> Allan >>>>>>>> >>>>>>>> On Tue, Nov 11, 2008 at 3:08 PM, John <[EMAIL PROTECTED]> >>>>>>>> wrote: >>>>>>>> >>>>>>>> >>>>>>>> Allan, >>>>>>>> is this an upgrade or a new install? >>>>>>>> do you see any errors in your webserver logs? >>>>>>>> have you tried turning on RT logging and tracing? (settings can be >>>>>>>> found >>>>>>>> in >>>>>>>> RT_Config.pm) >>>>>>>> >>>>>>>> it sounds like something is failing in mason. >>>>>>>> >>>>>>>> >>>>>>>> On Tue, 11 Nov 2008, Allan Eising wrote: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Date: Tue, 11 Nov 2008 14:33:15 +0100 >>>>>>>> From: Allan Eising <[EMAIL PROTECTED]> >>>>>>>> To: rt-users@lists.bestpractical.com >>>>>>>> Subject: [rt-users] Blank page annoyance >>>>>>>> >>>>>>>> Hi there, >>>>>>>> >>>>>>>> I have a problem on my rt 3.8.1 installation. After using the web >>>>>>>> interface for a few minutes, pages stop being generated, and when I >>>>>>>> click a link, I receive a blank page. I can then log in again by >>>>>>>> typing the url, and observe the same issue reappear after a short >>>>>>>> while. I've checked my syslog, and it doesn't cointain any >>>>>>>> information >>>>>>>> other than the fact that the user logged in. >>>>>>>> >>>>>>>> Can anyone help me debug this problem? >>>>>>>> >>>>>>>> -- >>>>>>>> Best regards >>>>>>>> >>>>>>>> Allan Eising >>>>>>>> _______________________________________________ >>>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>>>>> >>>>>>>> Community help: http://wiki.bestpractical.com >>>>>>>> Commercial support: [EMAIL PROTECTED] >>>>>>>> >>>>>>>> >>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>>>>> Buy a copy at http://rtbook.bestpractical.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> [EMAIL PROTECTED] >>>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> [EMAIL PROTECTED] >>>>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org >>>>>>>> _______________________________________________ >>>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>>>>> >>>>>>>> Community help: http://wiki.bestpractical.com >>>>>>>> Commercial support: [EMAIL PROTECTED] >>>>>>>> >>>>>>>> >>>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>>>>> Buy a copy at http://rtbook.bestpractical.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> _______________________________________________ >>>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>>>> >>>>>>> Community help: http://wiki.bestpractical.com >>>>>>> Commercial support: [EMAIL PROTECTED] >>>>>>> >>>>>>> >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>>>> Buy a copy at http://rtbook.bestpractical.com >>>>>>> >>>>>> >>>>>> [EMAIL PROTECTED] >>>>>> SDF Public Access UNIX System - http://sdf.lonestar.org >>>>>> >>>>> >>>> >>>> [EMAIL PROTECTED] >>>> SDF Public Access UNIX System - http://sdf.lonestar.org >>>> >>> >> > > [EMAIL PROTECTED] > SDF Public Access UNIX System - http://sdf.lonestar.org > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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