Just found they are showing up correctly in the correct queue, but are being listed in every other queue under "Select an Article to include".
Is that expected behaviour? It doesnt show any other articles in the drop down other than the ones that should be queue specific. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Young Sent: 18 November 2008 20:30 To: RT Users Subject: [rt-users] Queue specific RTFM articles I am trying to setup queue specific articles in RTFM/RT, but not having much luck. My RTFM structure looks like this: Queues Sale Info Generic Replies The queue is called Sale Info. I have tried putting the articles under Sales Info and Generic Replies. The problem is, they show up in every queue on every ticket, rather than being queue specific. Anyone know where I might be going wrong?
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