Greetings all, Is there a way to add a custom status to RT? Specifically, I'd like something that is between "open" and "resolved" for my developers that isn't "stalled" that indicates it's completed but not in production...a status like "pending". While I'm figuring out the specific word to use - can anyone direct me on how to add the additional status to the drop down? Any help would be appreciated...
-Chris PS. Running Ubuntu Server, RT 3.8.1
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