I'm fresh from a successful upgrade to 3.8.1. One thing users asked for was to be able to forward out of RT. When I forward out of RT I get an email with things like this:
> This is forward of transaction #66135 of a ticket #4081 Then a mime-attachment.eml So this wasn't the expected behavior. Users wanted, well, an *email* that looked just like the process when they use reply, but now 'From' their email to someone else so they can fob off the ticket/email/issue to someone outside the RT system (like management...). Anyone have a way to make Forward work like this? Carolyn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
