On Mon, Dec 8, 2008 at 12:00 PM, Janet Houser <[EMAIL PROTECTED]>wrote:

> When my users add comments while logged into rt (3.8.1), the font is very
> large and the lines are
> double spaced.  When you reply to rt tickets via a mailer, this doesn't
> happen.


Have you tried turning off the WYSIWYG editor under Preferences? If this
fixes your problem I would try setting:

Set($MessageBoxRichText, 0);
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