I feel like I'm heading deeper and deeper down a rathole here... From: Rich West [mailto:[EMAIL PROTECTED] > With the default settings in > local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm, new users > will get created with their AD account name. At least, that is the way > it behaved for me.
That'll be brilliant, I'll have to find someone who hasn't submitted a ticket To try it out! > The down side was that external users with the same > account name (from a different domain, for example) could not open > tickets because of conflicting names. Once I changed the > 'attr_match_list' to just the EmailAddress, the accounts started getting > created with the email address as the account name. > > More than likely, at some point in time, you adjusted the > 'attr_match_list' to only include the email address like so: > 'attr_match_list' => ['EmailAddress' ], I've only been hacking at this a couple of days now, the only change was to Make "attr_match_list => ['Name', 'EmailAddress']," which is the new default. > However, your users can log in to RT's interface using their email address. This is not working for me, but I may be confused as to how it's supposed to work. Example: User John Doe has submitted a ticket in the past via email. A user was created in RT with the username, email and real name of [EMAIL PROTECTED] John was unable to log into RT using his email address. The logs show that the error on LDAP authentication is "User not found or more than one user found." What's even worse for me is that if John uses his network username to log in, he's successful, but RT creates a new user with the ID, so he doesn't see his tickets, and I can't change the username on the user account that is the requestor of the tickets, because now a user with that name exists. This Active Directory stuff is of the devil, I tell ya! Thanks for the info, I appreciate it. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com