I found a solution to this.
I copied the default Correspondence template and added From: "Friendly Name Here" on the second line. Looks like I just need ot do this for each queue as required. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Young Sent: 10 December 2008 16:01 To: RT Users Subject: [rt-users] FriendlyFromLineFormat Hi, I have been looking at the $FriendlyFromLineFormat option. Is there a way to change it per-queue? Some of our queues we don't want the users name to be in it, we just want to use the queue name or queue email address. The problem is, we use RT for two different systems. One for tracking emails from the public, another tracking requests from clients. Clients need to know who has sent them the response, but we don't want to public queues to know who has sent them an email. If it's not possible on a queue basis, can we show just the queue name as the friendly from line? Thanks.
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