> > From the original poster's description, it sounds like "Remove the > > global scrip that reads "On Correspond, Open Ticket" > > Perfect. Removing that wouldn't effect creation of tickets, though, > correct?
It would not. > > James > > > > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
