On Friday 09 January 2009 15:46:52 Rainer Duffner wrote:
> Mike Peachey schrieb:
> > Jesse Vincent wrote:
> >
> >> Does your boss know which of the ITIL areas/practices/functions he's
> >> looking to implement?
> >
> > Sorry.. I *HAVE* to chip in here having been on the receiving end before:
> >
> > Does your boss know what ITIL means?
> >
> I'm not sure.
> ;-)
> Maybe he just wants to go with a commercial package.
>
If your boss really wants to throw some money at a solution, (if that will
make him/her feel better, I'm sure you can get RT installed and customized
via the people who develop it:
http://bestpractical.com/services/installation.html
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
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