Joseph,
I have never run into that problem, however, I'm sure my permissions
are set uyp differently. Of those permissions you listed, the only
permission I can think of that might cause this is the "ShowTicket". If
someone does not have that permission, they quite possibly might not be
allowed to see a ticket either thru a search or otherwise. "SeeQueue"
might also be restrictive as a user not allowed access to a queue might
not be allowed to search for tickets in that queue. Just a thought.
Kenn
LBNL
On 1/15/2009 2:55 PM, Joseph Spenner wrote:
> I've recently migrated from RT2.0.15 to RT3.8.1.
>
> I have a queue with certain keywords defined. In RT2, if I wanted to
> search a queue with those keywords as a criteria, I would first add the
> queue to the search criteria. Upon applying that, and the screen
> refreshed, the keywords would be displayed as additional options to
> modify the search.
> In RT3, the above process is the same but the keywords criteria for
> search only show up when I'm logged in as root, or a specific user who
> has the following permissions for that queue:
>
> AdminQueue
> CommentOnTicket
> CreateTicket
> DeleteTicket
> ModifyQueueWatchers
> ModifyTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> ShowTicketComments
> WatchAsAdminCc
>
> Which of those permissions is responsible for him being able to search
> using the keywords? I didn't realize there would be a permissions
> restriction possibility for searching with the defined keywords.
>
> Thanks!
>
>
>
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