Hello, I need your help debugging RTs mail system.
I have had RT send emails successfully when replying to or creating new tickets. As such, the mail system is working. I have fiddled with the global scrips to invoke some more mails, i.e. on owner change. But now somehow, RT does not send any mail at all. I am not sure if this has to do with the scrips at all. In any case, when you reply to a ticket, no recipients are shown at the bottom (Below "...mail will be sent to the following users..."), and no mail is sent on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, both for the whole ticket and one-time when replying. In all cases, RT claims "Outgoing message recorded" after saving changes, but the ticket display does not show any outgoing mail (I have the "ShowOutgoingMail" right). >From the mail server logs I can see that no attempt to send mail is done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with "" from RT::Ticket". I checked the user account settings, and alle users have valid working mail addresses associated with them. I am using RT 3.6 on debian etch with the packages from the etch repository. I do not want to upgrade to 3.8 at the moment. Thank you, Andreas _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com