hanane ourdani wrote: > Please, i don't find the command that can update tickets that already > exist, for example if i want change somme information in Ticket 55555 > how i can do it by mail. >
You use the CommandByMail pseudo-headers as normal when sending an e-mail with an appropriate subject such as [...@foobar #55555]. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
