When I do a search for a ticket subject or content, RT queries PostgreSQL using the ILIKE operator and returns results on case-insensitive basis. However, when I search for a custom field, RT queries the database using the LIKE operator and returns results on a case-sensitive basis.
I've enabled the option log_statement = 'all' in postgresql.conf and see the following output in postgresql-8.3-main.log. Here is sample output from a search on ticket subject: LOG: statement: SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN Transactions Transactions_1 ON ( Transactions_1.ObjectId = main.id ) JOIN Attachments Attachments_2 ON ( Attachments_2.TransactionId = Transactions_1.id ) WHERE (Transactions_1.ObjectType = 'RT::Ticket') AND (main.Status != 'deleted') AND ( ( ( Attachments_2.Content ILIKE '%searchterm%' ) ) ) AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) Here is sample output from a search on a custom field: LOG: statement: SELECT COUNT(DISTINCT main.id) FROM Tickets main JOIN ObjectCustomFieldValues ObjectCustomFieldValues_1 ON ( ObjectCustomFieldValues_1.CustomField = '1' ) AND ( ObjectCustomFieldValues_1.ObjectType = 'RT::Ticket' ) AND ( ObjectCustomFieldValues_1.Disabled = '0' ) AND ( ObjectCustomFieldValues_1.ObjectId = main.id ) WHERE (main.Status != 'deleted') AND ( ( ( ( ( ObjectCustomFieldValues_1.Content LIKE '%searchterm%' OR ( ( ObjectCustomFieldValues_1.Content = '' OR ObjectCustomFieldValues_1.Content IS NULL ) AND ObjectCustomFieldValues_1.LargeContent LIKE '%searchterm%' ) ) ) ) ) ) AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) Is this a bug or expected results? I'd really like to have case-insensitive search on CFs. Thanks RT! -- ................... Adam Tingle
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