Hi all I have installed RT-Extension-CommandByMail-0.06 on my RT 3.8.1 and it works for existing tickets but I want to set it up so that my staff (ticket owners) are able to create tickets for requesters from mail. I have tried sending a new mail from one of the owners with the following codes in the mail but it only works partly, it only updates the requestor information.
Owner: bob Requstor: st...@apple.com Status: Open Hi Steve I will be resetting your password soon, the call has now been log. Regards Bob What I Ideally would like is if a system user (ticket owner) sends in a mail like this it should strip out the codes log the ticket appropriately and send a mail to the requestor, can this be done ? Thanks B -- View this message in context: http://www.nabble.com/CommandByMail-Questions-tp21723698p21723698.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
