On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote:
> Hi,
>
> I would like to ask if it sounds possible to implement some kind of
> basic workflows in RT (3.8), especially preventing some status changes.
>
> We are currently designing a hotline/helpdesk, and we need some people
> not to be able to change the status of some tickets. Because the
> workflow we want to implement say it's not possible to go from open to
> resolved directly, or stuff like that.
>
> Basically, I'd like to be able to configure RT and tell it which
> transitions are authorized and which ones aren't, but it doesn't seem
> possible atm.
We've done some work for this for a client on 3.8, though it needs more
work for general availability. It's a core feature in the upcoming RT
4.0. (Not that that helps you very much yet)
Best,
Jesse
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
