We have a ticket in which several files were attached to email replies. So the file attachments are now viewable through "Download" links in the ticket history. The queue owner would like to remove the attached files while leaving the text part of the email message intact.
Are there any bad consequences of using Attachment's Delete method by itself? We've used Transaction->Delete before to remove whole transactions, but we've never removed individual attachments. Thanks, Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
