For some reason I thought this would be easy, but it appears not. Let's say I get a ticket opened. I need to create a child subticket and send that to a customer/vendor who needs to address part of the issue. I need to add some text to that. Is there any easy way to do this, or am I looking at hacking the source tree to do this?
The issues as I see it are: 1. Forward just forwards the original mail. It either includes the existing ticket number or not, based on a option. There's no way I can find for it to assign a new ticket number. 2. It doesn't allow me to add comments above the forwarded mail. 3. The brute force "copy all", create child ticket, "paste all" doesn't work because linefeeds are removed from the pasted text. This has to do with the lines not having both CR and Linefeed when sent to Firefox and style problems the developers say, but either way it makes copy/paste useless. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
