I had a request from one of my users to add a link to view all resolved tickets to he Quicksearch block in the rt-at-a-glance. Thought someone might find this useful.
Make the following change to /opt/rt3/share/html/Elements (add line 65). You can add any other status by changing that line. It ONLY affects the quicksearch. 62 foreach ( RT::Queue->ActiveStatusArray ) { 63 push @conditions, { cond => "Status = '$_'", name => loc($_) }; 64 } 65 + push @conditions, { cond => "Status = 'resolved'", name=>'resolved'}; ~Sam _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com