I haven't seen even a suggestion of this in the documentation, but I figured I'd ask before assuming. Is there any ability for a person to become 'offline' for a bit?
Motive: a person is set up to be a Watcher of dozens of tickets and/ or queues. Person goes on vacation and doesn't want all this e-mail. Without going to find every queue and ticket they are watching, we'd like to 'disable' e-mail to the person for a period of time. Likewise we could use the same feature for NOC shift workers... I don't much care about implementation. Hours worked, disable status, etc. Just give me some function to do this ;-) Better yet if the person can do it for themselves. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
