dtbsky,
I'm not sure if you can stop them from seeing the drop-down without a change to the basic RT code. However, you can "re-set" the owner to "Nobody" with a "on-create" scrip. That will at least "undo" what they did. Hope this helps. Kenn LBNL On 2/6/2009 1:17 AM, d tbsky wrote: > hi: > i have a queue which has rights below for user-group: > > CreateTicket > SeeQueue > ShowTicket > > and there is admin-group which has all the rights for the queue. > > when user creates a ticket, he can use the "owner" drop down list > to see the admin-group users and assign owner. i don't want user-group > to do this. can i prevent them seeing the "owner" list (or only see > nobody in the list)? i hope user-group can only create ticket, not > assign the owner. can this be done? > > thanks for help!! > > Regards, > tbskyd > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com