Thanks Kenn, But will this work if I want the field (customer) to follow from the soft dev queue(not mandatory) to the customer support queue(mandatory)?
Kenneth Crocker wrote: > > Laura, > > > Although I hate redundancy and as an ex-DBA I have always believed 1 > field/1 name, I have to agree with Todd :-). RT is not an accounting > system or parts system where everything has to be tidy, etc. In this > case, it's the same name for the same type of data. So, other than > double the work of maintaining the same values in two fields, that's a > good idea. If it works, then it's fine and Todd's idea will certainly > work. > > > Kenn > LBNL > > On 2/6/2009 1:49 PM, Todd Chapman wrote: >> It would be easier to make two CFs with the same name. Make it mandatory >> in one and apply it to 3 queues. The other gets applied to the fourth >> queue. >> >> On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <lgre...@acquiremedia.com >> <mailto:lgre...@acquiremedia.com>> wrote: >> >> >> Thanks Kenn, >> >> It has been at least 6 months since I have done any scrip coding and >> was >> wondering if you had any sample code that would check the field and >> return 0 >> when empty? I'd really appreciate it. >> >> Thanks, >> Laura >> >> Kenneth Crocker wrote: >> > >> > Laura, >> > >> > I'm only on 3.6.4 so my comment may be out of date. I don't >> think >> > that's possible in configuration. If a CF is set up to be >> mandatory, >> > then whenever it is applied to a queue, those tickets will require >> an >> > entry. What you can do is remove the "Mandatory" setting and then >> write >> > a scrip for the queues you want it to be mandatory in and do a >> return 0 >> > when checking it against the desired transactions and it is >> empty. Hope >> > this helps. >> > >> > >> > Kenn >> > LBNL >> > >> > On 2/6/2009 12:33 PM, Laura Grella wrote: >> >> Is there a way to make a custom field mandatory in 3 queues, but >> not >> >> mandatory in a 4th queue? >> >> >> >> Thanks, >> >> Laura >> > >> > _______________________________________________ >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> > Community help: http://wiki.bestpractical.com >> > Commercial support: sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly >> Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> > >> >> -- >> View this message in context: >> >> http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880998.html >> Sent from the Request Tracker - User mailing list archive at >> Nabble.com. >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21881936.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com