Hi I suggest you look at the slow queries on your database. ( or show processlist when resolving a ticket)
Oleg. On Sat, 2009-02-07 at 22:19 +0000, Lauren, Robin wrote: > > Hi, > > > > We’re administering an RT 3.6.5 with MySQL ver 14.12 Distrib 5.0.51a > for a customer. While other uses of the system is relatively quick and > painless, getting the screen to “resolve” the ticket after clicking > the resolve link can take minutes. Actually resolving the ticket again > is a snap. > > > > Is the database stuck? Number of pipelines from RT to MySQL > inadequate (or is there even such a thing?)? What would be appropriate > debugging procedures to take? > > > > Best regards, > > ~Robin Laurén / eCraft > > > > > > -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@yahoo-inc.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com