Yep, however most probably binary attachments you added during last days will be broken.
On Wed, Feb 11, 2009 at 11:48 PM, Stephen Cochran <stephen.a.cochran.li...@cahir.net> wrote: > > I will admit my sysadmin did the upgrade, so I can't say for sure, but we > are having problems with binary attachments (as hinted at in > UPGRADING.mysql). > > Assume the worst and we only followed the steps in the upgrade document and > not the upgrade.mysql one. We switched a few weeks ago. Is it possible to > run those steps now or will that make things worse? > > Steve > > On Wed, Feb 11, 2009 at 12:48 AM, Ruslan Zakirov <ruslan.zaki...@gmail.com> > wrote: >> >> Have you read UPGRADING.mysql? >> >> On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran >> <stephen.a.cochran.li...@cahir.net> wrote: >> > >> > Did some quick testing, my browser does have a RT session cookie. It >> > stays >> > the same when I log in and the At a Glance page is displayed. >> > >> > Session ID stays the same when I click on a queue name. >> > >> > Session ID changes every time I click on a Ticket link in a search >> > result. >> > >> > I haven't had to dig into how RT manages sessions, so if anyone has any >> > hints as to why the session cookies would be reset when moving to >> > Ticket/Display, let me know. >> > >> > Steve >> > >> > >> > >> > On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran >> > <stephen.a.cochran.li...@cahir.net> wrote: >> >> >> >> Think I've found part of the why, if not all of it. >> >> >> >> in Ticket/Elements/Tabs on line 64: >> >> >> >> if ( defined $session{'tickets'} ) { >> >> >> >> isn't evaluating to true. For some reason RT doesn't see us as having a >> >> session. >> >> >> >> It's possible it is related to how we have auth set up. We're using >> >> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are >> >> single-signon. But that by itself shouldn't prevent sessions. >> >> >> >> I didn't set that part up so I'll have to check into that a little >> >> further. >> >> >> >> Steve >> >> >> >> >> >> >> >> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran >> >> <stephen.a.cochran.li...@cahir.net> wrote: >> >>> >> >>> Well it's great to see that those are there. I'll dig in and see whats >> >>> different (hopefully soon). >> >>> >> >>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see >> >>> anything related to this. In case I missed it, nothing that you >> >>> remember >> >>> along those lines? >> >>> >> >>> Steve >> >>> >> >>> >> >>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent >> >>> <je...@bestpractical.com> >> >>> wrote: >> >>>> >> >>>> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote: >> >>>> > Maybe I'm missing something really obvious...I just disabled all >> >>>> > local >> >>>> > mods just to be sure. >> >>>> > >> >>>> > I log in, and see RT at a Glance. I click on one of the Queue >> >>>> > names >> >>>> > in the >> >>>> > Quick Search list. Now see a page with search results >> >>>> > (/rt3/Search/Results.html). Included in menu bar across the top >> >>>> > of >> >>>> > the >> >>>> > ticket area is "Show Results" which is currently bold. >> >>>> >> >>>> I just did the exact same things on rt3.fsck.com. >> >>>> >> >>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png >> >>>> >> >>>> >> >>>> >> >>>> > >> >>>> > Click on one of the tickets, and see that ticket >> >>>> > (/rt3/Ticket/Display.html). I don't see any link for the search >> >>>> > results, >> >>>> > previous, next, etc in the left sidebar menu. Screenshot of what >> >>>> > I'm >> >>>> > seeing below. >> >>>> > >> >>>> > [1]http://www.cahir.net/images/rt_image.png >> >>>> > >> >>>> > Steve >> >>>> > >> >>>> > On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent >> >>>> > <[2]je...@bestpractical.com> >> >>>> > wrote: >> >>>> > >> >>>> > On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote: >> >>>> > > We recently upgraded to 3.8.1, and overall the interface >> >>>> > is >> >>>> > so much >> >>>> > > better! >> >>>> > > >> >>>> > > One comment we've received from our customer support >> >>>> > group >> >>>> > is that >> >>>> > several >> >>>> > > navigation features are no longer available. When viewing >> >>>> > a >> >>>> > queue >> >>>> > or >> >>>> > > search, there used to be the following links/controls: >> >>>> > > >> >>>> > > which took you back to the the last search or group you >> >>>> > had. >> >>>> > These >> >>>> > links >> >>>> > > seem to have disappeared from 3.8.x, and I'm wondering if >> >>>> > there's a >> >>>> > > setting to bring them back or if someone has made the >> >>>> > customization >> >>>> > > already. >> >>>> > > >> >>>> > >> >>>> > They sure seem to exist for me in 3.8...They're in the menu on >> >>>> > the left. >> >>>> > >> >>>> > References >> >>>> > >> >>>> > Visible links >> >>>> > 1. http://www.cahir.net/images/rt_image.png >> >>>> > 2. mailto:je...@bestpractical.com >> >>>> >> >>>> > _______________________________________________ >> >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >>>> > >> >>>> > Community help: http://wiki.bestpractical.com >> >>>> > Commercial support: sa...@bestpractical.com >> >>>> > >> >>>> > >> >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly >> >>>> > Media. >> >>>> > Buy a copy at http://rtbook.bestpractical.com >> >>>> >> >>>> -- >> >>> >> >> >> > >> > >> > _______________________________________________ >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> > Community help: http://wiki.bestpractical.com >> > Commercial support: sa...@bestpractical.com >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> >> >> >> -- >> Best regards, Ruslan. > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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