Hi, folks. I'm interested in making our correspondence from RT a little prettier-- that is, including some HTML. I've created a template that uses HTML successfully and the message appears to be working just fine.
The problem I'm running into is that some folks in our office don't use email clients that display HTML. I'd like to send a multipart message, but I can't seem to get the configuration right-- if it's at all possible. Has anyone figured this out? I've combed through the archives, but I haven't found anything dealing with this particular issue. The template I'm working with has the following information at the beginning: Subject: Ticket [{$rtname} #{$Ticket->id}] has been stolen Content-Type: text/html <html... When I try changing the Content-Type to multipart/alternative or multipart/mixed, RT simply fails to send the message. Any help would be greatly appreciated! Thanks, Andy Andy Jones User Support Manager 510.594.5016 adjo...@cca.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com