Thank you sir, that worked :)
-----Original Message----- From: Potla, Ashish Bassaliel [mailto:c_apo...@qualcomm.com] Sent: 17 February 2009 12:42 To: Jim Tambling; rt-us...@bestpractical.com Subject: RE: Global CustomField not displaying Hi Did you apply the group-rights and the user-rights with ShowCustomField and ModifyCustomField rights? Might be worth a look. -Ashish ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling [jim.tambl...@datatote.co.uk] Sent: Tuesday, February 17, 2009 5:42 PM To: rt-us...@bestpractical.com Subject: [rt-users] Global CustomField not displaying Hello I have created a custom field to appear in all tickets. I have enabled it globally for all queues but it does not appear in any new ticket. Where am I going wrong? Regards, Jim No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.10.23/1952 - Release Date: 02/16/09 18:31:00 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
