Thanks!! I thought that :) Now, if I want to delete several tickets by id, could it be done on shredder? I doesn't accept queries :(
Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es -----Mensaje original----- De: Drew Barnes [mailto:barne...@ucrwcu.rwc.uc.edu] Enviado el: jueves, 19 de febrero de 2009 16:32 Para: Alberto Villanueva CC: rt-users@lists.bestpractical.com Asunto: Re: [rt-users] Deleted status Nope, it will still exist in the database and will still be viewable if someone knows the id. The only way to truly delete is to use Shredder. Alberto Villanueva wrote: > > Hi, > > Does anyone know if a ticket has 'deleted' status it will be deleted > permanently? > > Thanks! > > Regards, > > > ALBERTO VILLANUEVA VAL > > Consultor > > ____________________________________________ > > *Altran* > > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > > www.altran.es <http://www.altran.es> > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
