All, I am using RT 3.6.3, and I added the command by email. How do I verify that the plugins are in place. My test email did not update/change the field, but did get added in the ticket history as correspondence I do not see any indications in 'Configuration ->Tools -> System Configuration'. What is the syntax of the line to add in RT_SiteConfig.pm? Or what am I missing? Kamber Dalal
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