So we want to e-mail a copy of the web interface input to the requestors when (and only when) the ticket was created via the web ui.
I'm guessing I should have a Scrip with a test for ->IsInbound() to determine if we opened the ticket for them. Any gotchas with this? Anybody gone down this road before and had issues? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
