________________________________________ From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help
Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish ________________________________________ From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [aa...@guise.net.nz] Sent: Thursday, February 26, 2009 4:02 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] A little Scrip help Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I am a little beyond that. The scrip used is noted below; my $txn = $self->TransactionObj; return undef unless $txn->Type =~ /^AddLink$/i; return undef unless $txn->Field =~ /^MergedInto$/i; return 1; Any assistance in stopping this will be greatly appreciated. -- Regards Aaron _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
