Hi there, after reading the chapter about custom fields in "RT Essentials" i thought, setting rights on the custom field, like this:
everybody "show custom field" privileged "show custom field" privileged "edit custom field" could do the trick, but no way, the error won't go away.:-( Best w_e who else wrote: > > Hi all, > > am a newbie with RT and RTFM, but got it up and running for two days now. > I figured out a lot of things myself, and besides buying RT Essentials, > which will amazon will ship today, and checking out various options in RT, > i got a weird Errormessage, where neither Uncle Google finds anything nor > Auntie Searchbutton here in the list archives. > > So, the error message is: > > Can't call method "Id" on an undefined value at > /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. > > What happened before: > > I configured RTFM, created two classes and a bunch of topics, as well as a > wikitext entry user defined field, to be able to enter the long version of > the summary. Then i entered some articles to check out the article > integration in RT > > I opened a new ticket and clicked on answer. Then i selected an Entry of > RTFM to be included in the answer. Which was shown in the text editor > after i made changes to another field and hit the Enterkey. I selected the > entry by popuplist, by entering the article number i got the same > errormessage > > Then i clicked on the "Update" Button and was presented with the error > message above. > > I don't claim that my workflow is correct :-), but i was wondering about > this error message. Since no search yielded in any information i hope > someone here has an idea about this. > > RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on > Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/0.9.8c > mod_perl/2.0.2 Perl/v5.8.8 > > My apache error.log says something like this: > > [warning]: Could not determine a URI scheme for IT/article/3 > (/opt/rt3/bin/../lib/RT/URI.pm:139) > (in fact i wanted to include article #3 in the email) > > Everything else is seems to run smooth enough, no hiccups whatsoever, > currently :-) > > It might be a configuration issue, but i haven't any clue, where to check > this out. > > So, if you got a chance to let me know, where i will have to dig deeper > into, i'd be glad. I wouldn't mind a pointer how to fix this either. > > Thank you for your time. > > Best > > w_e > > > > > -- View this message in context: http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p22273535.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com