Hi, Kenneth Marshall-3 wrote: > > In the same vein, you can use the RTx-AssetTracker to group the same > information > using Asset custom fields and attach the asset to the ticket(s) in > question. We > are working on doing this with users machines, sofware and other types > of assets. You can create different asset type to group similar > informations. > > Cheers, > Ken >
Sounds like a plan :-) Which version of RTx-AssetTracker are you using? I can only find 1.2.3, not 1.2.4b1; anybody got a download link? If you got a workflow for this, i'd be interested to learn more, since i am a newbie with RT; and try to get too much in too short time into my head :-) Thanks for help! w_e -- View this message in context: http://www.nabble.com/Asset-tracking%2C-multiple-Contacts-in-same-company%2C-Custom-fields%2C-RTFM-and-more-tp22273450p22275144.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com